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15, 
04:29, 
2007-06-24 09:52:05 Description: Please read this text accompaniment:
This is a live screen recording of a thread, (which is still available, so go look for yourselves,) from the ebaY "Trust & Safety" board. This (More) Please read this text accompaniment:
This is a live screen recording of a thread, (which is still available, so go look for yourselves,) from the ebaY "Trust & Safety" board. This thread is titled:
"help with frau?!!!!!!!!!!!!!"
started by ebaY member: nip0664 (2)
Member since Sep-11-05
in Austria
Positive Feedback: 100%
-------------------
This is what happens when you combine shoddy website design with shoddy, poorly trained incompetent customer service personnel, and management. In this thread you will see documentation of ebaY Live Help Rep "Shena R." give wrong, incorrect, false, harmful, dangerous advice to the nip0664, thus assisting the scammers-hackers, and resulting in ebay member nip0664 losing his/her money.
---------------
I have here the text of the original post and the post #6 of 30, the Live Help Chat with "Shena R."
----------------
nip0664 ) View Listings | Report Jun-22-07 06:47 PDT
i bought an item y-terday from affordaphone.
it was still protected by a buyers protection programm (the one where the seller has deposited the money with an ebay account). i bought it with the "buy now" function, but today the auction is still runnung up (without the buynow option) and the buyers protection has been removed.
whats going one?!
-------------------
nip0664 ) View Listings | Report Jun-22-07 07:32 PDT 6 of 30
well i sent the money already.
i talked to a ebay rep on this yesterday, and she confimed the buyers protection thing.
i have a copy of the chat
i based my decision on her advice:
19:55:25 Shena R.
Hello, thank you for waiting and welcome to eBay Live Chat! My name is Shena. If you're a registered member, may I please start by having you confirm your User ID and first name?
19:55:36 nip0664
name is Nick
19:55:41 nip0664
id is nip0664
19:55:57 Shena R.
Hi Nick!
19:56:05 Shena R.
How may I help you today?
19:56:07 nip0664
i have just bougt the following item: Item number: 280126716365
19:57:12 nip0664
as i have been scamed once with a similar product i´m sort of reluctant to just send the whole amount to the seller. but he says that he has a USD 20.000 deposit with ebay-
19:58:20 Shena R.
I'll be happy to help you with this concern, Nick.
19:58:50 Shena R.
May I ask how you will send the payment?
19:59:06 nip0664
i was thinking about western union
20:00:10 Shena R.
Oh, I see.
20:00:23 Shena R.
Let me just quickly check on the listing.
20:00:28 nip0664
ke
20:00:29 Shena R.
Can you hang on a couple of minutes for me?
20:00:30 nip0664
okk
20:00:31 nip0664
sure
20:05:45 Shena R.
Hi, I'm back! Thanks for holding!
20:06:00 Shena R.
Sorry for the wait, Nick.
20:06:35 nip0664
no problem
20:06:51 nip0664
so is it safe to pay for this item?
20:07:41 Shena R.
I've checked on this and don't see anything wrong with the listing. I would recommend that you pay either through Money Order or Cashiers Check.
20:08:10 Shena R.
Paying through Western Union doesn't provide buyer protection program.
20:08:18 nip0664
why?
20:09:09 nip0664
you mean if i sent him the money through western union, i wont be "insured" through his deposit with ebay?
20:10:56 Shena R.
Not really. But we don't recommend paying through Western Union as it's harder to file for a dispute should there be any problem with the transaction.
20:11:43 nip0664
what happens if i pay through bank account transfer, and i dont recieve the item or this item is fake?
20:12:06 Shena R.
You may file for a dispute.
20:12:22 nip0664
and what about his deposit with ebay?
20:15:27 nip0664
hello?
20:16:11 Shena R.
Yes, the item has purchase protection coverage.
20:16:16 Shena R.
Sorry for the delay in response.
20:16:26 Shena R.
Just having problem with my computer.
20:16:30 nip0664
its okay.
20:16:52 nip0664
so what happens if i pay for the item and he doesnt ship or ships a fake?
20:17:21 Shena R.
You may file for a claim should there be any problem with the transaction.
20:18:14 nip0664
and what happens further? im just trying to understand how much am i really protected, in case this person "takes the money and runs".
20:20:46 Shena R.
Should you need a refund for this transaction, the insured amount will be taken from the seller's purchase protection account and sent to you. The refund is sent to your bank account, or by check or money order.
20:21:06 Shena R.
The way you are refunded is at your choice. You have 30 days from the purchase date to request a refund. Refund requests are processed within 3 days.
20:21:26 Shena R.
Conditions to be met before you may ask for a refund:
If the item doesn't arrive and/or the seller stops communications after the payment was received.
If the merchandise you receive has different specifications than the ones you agreed on.
If your merchandise arrives in a much longer period than the one you agreed on (more than 15 days from the payment clearance day).
20:22:17 nip0664
so would you suggest that this is a safe buy?
20:22:36 Shena R.
Yes.
20:22:52 nip0664
and there is noway i will loose my money?
20:23:46 Shena R.
As I've said, the listing has purchase protection coverage and you may get a refund should there be any problem with the transaction.
20:23:59 nip0664
i understandt.
20:24:10 Shena R.
Thanks!
isnt ebay liable for this?!
-------------------------
Ebay has locked this thread, BTW
-------------------------
Note: This audio/visual /digital document was created using the new and improved ZDSoft Screen Recorder 2.6.2, & "Super C v2007, Build .22, March 14 2007", uploaded to youtube on June 24st, 2007, at approximately 09:58:20 PDT.
I am using firefox 2.004 browser, with adblock plus, noscript, super drag n go, Image Zoom 0.3, and slim search extensions, and my "bumped" SpoofStick 1.06, among others. The small magnified window is a function of microsoft wireless intellimouse explorer 2.0 (Less)
Channel: youtube Rate it: Rate:
21, 04:29, 2008-04-21 20:44:50 Description: Please read this text accompaniment: This is a live screen recording of a thread, (which is still available, so go look for yourselves,) from the ebaY "Trust & Safety" board. This thread (More) Please read this text accompaniment: This is a live screen recording of a thread, (which is still available, so go look for yourselves,) from the ebaY "Trust & Safety" board. This thread is titled: "help with frau?!!!!!!!!!!!!!" started by ebaY member: nip0664 (2) Member since Sep-11-05 in Austria Positive Feedback: 100% ------------------- This is what happens when you combine shoddy website design with shoddy, poorly trained incompetent customer service personnel, and management. In this thread you will see documentation of ebaY Live Help Rep "Shena R." give wrong, incorrect, false, harmful, dangerous advice to the nip0664, thus assisting the scammers-hackers, and resulting in ebay member nip0664 losing his/her money. --------------- I have here the text of the original post and the post #6 of 30, the Live Help Chat with "Shena R." ---------------- nip0664 ) View Listings | Report Jun-22-07 06:47 PDT i bought an item y-terday from affordaphone. it was still protected by a buyers protection programm (the one where the seller has deposited the money with an ebay account). i bought it with the "buy now" function, but today the auction is still runnung up (without the buynow option) and the buyers protection has been removed. whats going one?! ------------------- nip0664 ) View Listings | Report Jun-22-07 07:32 PDT 6 of 30 well i sent the money already. i talked to a ebay rep on this yesterday, and she confimed the buyers protection thing. i have a copy of the chat i based my decision on her advice: 19:55:25 Shena R. Hello, thank you for waiting and welcome to eBay Live Chat! My name is Shena. If you're a registered member, may I please start by having you confirm your User ID and first name? 19:55:36 nip0664 name is Nick 19:55:41 nip0664 id is nip0664 19:55:57 Shena R. Hi Nick! 19:56:05 Shena R. How may I help you today? 19:56:07 nip0664 i have just bougt the following item: Item number: 280126716365 19:57:12 nip0664 as i have been scamed once with a similar product i´m sort of reluctant to just send the whole amount to the seller. but he says that he has a USD 20.000 deposit with ebay- 19:58:20 Shena R. I'll be happy to help you with this concern, Nick. 19:58:50 Shena R. May I ask how you will send the payment? 19:59:06 nip0664 i was thinking about western union 20:00:10 Shena R. Oh, I see. 20:00:23 Shena R. Let me just quickly check on the listing. 20:00:28 nip0664 ke 20:00:29 Shena R. Can you hang on a couple of minutes for me? 20:00:30 nip0664 okk 20:00:31 nip0664 sure 20:05:45 Shena R. Hi, I'm back! Thanks for holding! 20:06:00 Shena R. Sorry for the wait, Nick. 20:06:35 nip0664 no problem 20:06:51 nip0664 so is it safe to pay for this item? 20:07:41 Shena R. I've checked on this and don't see anything wrong with the listing. I would recommend that you pay either through Money Order or Cashiers Check. 20:08:10 Shena R. Paying through Western Union doesn't provide buyer protection program. 20:08:18 nip0664 why? 20:09:09 nip0664 you mean if i sent him the money through western union, i wont be "insured" through his deposit with ebay? 20:10:56 Shena R. Not really. But we don't recommend paying through Western Union as it's harder to file for a dispute should there be any problem with the transaction. 20:11:43 nip0664 what happens if i pay through bank account transfer, and i dont recieve the item or this item is fake? 20:12:06 Shena R. You may file for a dispute. 20:12:22 nip0664 and what about his deposit with ebay? 20:15:27 nip0664 hello? 20:16:11 Shena R. Yes, the item has purchase protection coverage. 20:16:16 Shena R. Sorry for the delay in response. 20:16:26 Shena R. Just having problem with my computer. 20:16:30 nip0664 its okay. 20:16:52 nip0664 so what happens if i pay for the item and he doesnt ship or ships a fake? 20:17:21 Shena R. You may file for a claim should there be any problem with the transaction. 20:18:14 nip0664 and what happens further? im just trying to understand how much am i really protected, in case this person "takes the money and runs". 20:20:46 Shena R. Should you need a refund for this transaction, the insured amount will be taken from the seller's purchase protection account and sent to you. The refund is sent to your bank account, or by check or money order. 20:21:06 Shena R. The way you are refunded is at your choice. You have 30 days from the purchase date to request a refund. Refund requests are processed within 3 days. 20:21:26 Shena R. Conditions to be met before you may ask for a refund: If the item doesn't arrive and/or the seller stops communications after the payment was received. If the merchandise you receive has different specifications than the ones you agreed on. If your merchandise arrives in a much longer period than the one you agreed on (more than 15 days from the payment clearance day). 20:22:17 nip0664 so would you suggest that this is a safe buy? 20:22:36 Shena R. Yes. 20:22:52 nip0664 and there is noway i will loose my money? 20:23:46 Shena R. As I've said, the listing has purchase protection coverage and you may get a refund should there be any problem with the transaction. 20:23:59 nip0664 i understandt. 20:24:10 Shena R. Thanks! isnt ebay liable for this?! ------------------------- Ebay has locked this thread, BTW ------------------------- Note: This audio/visual /digital document was created using the new and improved ZDSoft Screen Recorder 2.6.2, & "Super C v2007, Build .22, March 14 2007", uploaded to youtube on June 24st, 2007, at approximately 09:58:20 PDT. I am using firefox 2.004 browser, with adblock plus, noscript, super drag n go, Image Zoom 0.3, and slim search extensions, and my "bumped" SpoofStick 1.06, among others. The small magnified window is a function of microsoft wireless intellimouse explorer 2.0 (Less)
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